Course Description


911 and the TTY Caller >>

Instruction covers topics such as deaf culture, communication style, and legal requirements of Americans with Disabilities Act as it pertains to emergency communications and access.

Active Shooter for Telecommunicators >>

Active-shooter situations are unpredictable and evolve quickly. This course will cover appropriate telecommunicator actions, including questioning techniques and identification of call types that may lead to an active-shooter incident.

Advanced Family Violence >>

This course includes a thorough discussion on victim and abuser behavior, the telecommunicator’s role in providing compassion and empathy during a call, resources within the community, the 9-1-1 call, and prosecution.

Advanced Fire Communications >>

Telecommunicators will review mass casualty and other challenging incidents requiring complex fire services response.

APCO Communications Training Officer >>

Participants are introduced to the various aspects of a successful program, including roles and responsibilities of a trainer, motivation and counseling techniques, documentation, and liability issues.

APCO Fire Communications >>

This in-depth training covers the history and organizational structure of the fire service, as well as fire service apparatus, equipment, terminology, communications system, call processing, dispatch procedures, and handling of HAZMAT and terrorism incidents.

Basic Instructor >>

This certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training.

Basic Tactical Dispatcher >>

This course combines two days of classroom with one day of field exercises alongside a local SWAT/TAC team. Course material covers the telecommunicator role in handling extreme situations.

Basic Telecommunicator >>

Required by TCOLE within the first year of appointment, this course is designed to teach new telecommunicators the basics of public safety communications.

CPR >>

This course in cardiopulmonary resuscitation meets the requirements for Emergency Medical Dispatch prerequisite and must be completed prior to the EMD course or directly after taking the course.

Crisis Communications >>

Training will focus on hostage situations, officer-involved shootings, suicide, terrorism, domestic violence, and other call types that particularly challenge the telecommunicator.

Cultural Diversity >>

Telecommunicators will receive instruction on techniques to handle 9-1-1 calls from various cultures and gain both competence and compliance from callers in order to positively impact the public safety response.

Dispatch Training Officer >>

Course material focuses on adult-based learning, problem solving, and critical thinking skills needed to effectively train and mentor a much more decisive telecommunicator.


This four-hour course is taught following the last day of the Basic EMD course and provides telecommunicators with added instruction and scenario review.

EMD Module Training >>

This scenario-based continuing education course is designed to take a concentrated look at each portion of the EMD protocol.

EMD Q Certification >>

This program provides participants with the tools and understanding to properly evaluate and score the six elements of the Priority Dispatch Systems.

EMD Q Meeting >>

This meeting is offered exclusively to Denco telecommunicators who have completed the EMD Q certification requirements and are currently serving as an EMD quality assurance representative for their agency.

Emergency Medical Dispatch >>

This course certifies the telecommunicator as an Emergency Medical Dispatcher through Priority Dispatch, combining hands-on training with real life examples and exciting audiovisual tools.

Ethics for Telecommunicators >>

This course will focus on ethics, principles, beliefs, and values in the law enforcement environment and will examine what happens when those dimensions clash with the telecommunicator’s personal beliefs.

Life on the Line >>

This course is required for all new telecommunicators in the Denco Area 9-1-1 District within the first 90 days of employment. Instruction covers the 9-1-1 system, equipment features, procedures, and more.

NCIC/TCIC Full Access >>

This course is for all law enforcement personnel who will be accessing sensitive information as well as clearing, canceling, entering, and modifying entries in the database.

NCIC/TCIC Less Than Full Access >>

This course is for all law enforcement personnel who will or could have access to sensitive NCIC/TCIC CJIS information.

SAFVIC for Telecommunicators >>

This course is designed to enhance a telecommunicator’s skill and knowledge in dealing specifically with sexual assault victims and family violence calls.

Spanish for Telecommunicators >>

This course will provide telecommunicators with basic instruction in pronunciation and phrases used in Spanish to keep callers on the phone until an interpreter can join the call.

Study Session and State Exam >>

These study sessions are open to those who have attended the basic telecommunicator licensing 1013 course at our District office. Those who attend may also take the state exam immediately following.

Unscheduled Classes

Denco 9-1-1 also offers additional programs on a rotating basis, including:

  • Advanced Supervisor
  • Communicating with Purpose
  • Dealing with Difficult People
  • Enhancing the Performance of Your Team
  • Foundational Supervision for 9-1-1 Centers
  • How to Save a Life — Yours
  • Providing Exceptional Service
  • Stress — It’s All In Your Head
  • Supervisor Course

Please contact us to express your interest in any of these classes; we’ll be glad to keep you informed when the next scheduled class is announced.

Unlimited Training Plan

For agencies outside of the Denco Area 9-1-1 District, ask about our annual subscription plan offering unlimited enrollment. It’s a great way to keep your training budget under control while meeting licensure requirements and state mandates for continuing education credits. To learn more, email us.