Jobs at Denco


9‑1‑1 Technical Specialist

The Denco Area 9‑1‑1 District located in Lewisville, Texas is soliciting resumes from self motivated, professional individuals to perform day to day customer service functions in the position of 9‑1‑1 Technical Specialist. The 9‑1‑1 Technical Specialist ensures the continuous operations and functionality of all 9‑1‑1 technical systems by monitoring, troubleshooting and problem resolution and either performing repairs or coordinating with vendor partners. The 9‑1‑1 Technical Specialist accepts requests for service from partner agencies and provides immediate assistance via telephone or remote access.

The 9‑1‑1 Technical Specialist will facilitate the flow of technical information between partner jurisdictions, vendors, telephone companies, and other entities while extensively collaborating with partner jurisdictions to collect and verify data and information necessary for effectively and efficiently maintaining the District's 9‑1‑1 systems. The 9‑1‑1 Technical Specialist provides a variety of agency support services to include facilities maintenance functions.

The selected individuals will work in a team environment to provide exceptional customer service and further Denco’s value proposition supporting citizens across the district and serving nine emergency communications centers. Denco is seeking individuals to promote its mission, values, programs, and achievements to the public, partner agencies and other employees. Only individuals who can thrive in a culture that fosters high standards of ethics and commitment to public service should apply.

A minimum of two years’ experience in an IT, 9-1-1 call center or helpdesk position required. Technical certifications helpful, but not required. Must attend Vesta Installation and Maintenance Training within one year of employment and obtain certification as an Emergency Number Professional (ENP) through the National Emergency Number Association within one year of employment or achieving certification eligibility, whichever occurs first. Candidate must be willing to work all shifts and serve in an on-call rotation, if required. The candidate must submit to a pre-employment criminal background investigation and drug test. Starting compensation up to mid $60,000's based on qualifications and experience. Interested candidates should submit their resume and a cover letter indicating salary requirements to:

Carla Flowers
Director of Administration
Denco Area 9‑1‑1 District
1075 Princeton Street
Lewisville, TX 75067

Or via email to employment@denco.org

The Denco Area 9‑1‑1 District is an Equal Opportunity Employer.


Public Education and Outreach Coordinator

The Denco Area 9-1-1 District is soliciting resumes from highly motivated, customer service focused professionals for the position of public education and outreach coordinator. 

Under general direction, the public education and outreach coordinator is responsible for planning, coordinating and implementing public education activities of the agency. The public education and outreach coordinator will execute an annual public education plan for achievement of the specific goals, objectives and desired deliverables through a coordinated, structured process. The coordinator will assist in plan development by identifying gaps in public knowledge pertaining to the effective use of the 9-1-1 system and developing recommendations. 

The public education and outreach coordinator will actively identify and participate in community events, safety fairs, festivals, etc. that provide opportunities to engage with and inform the public on 9-1-1 and its capabilities within the district. From these engagements, the coordinator reviews and considers the public’s understandings and misconceptions about 9-1-1 communications and incorporates these findings into the annual public education plan. Another major component of the position is to conduct in-school presentations designed to teach students the proper use of the 9-1-1 system and what to expect when connecting with public safety response via 9-1-1. 

The public education and outreach coordinator will coordinate the agency’s 9-1-1 telecommunicator recruiting and testing activities to include proctoring pre-employment tests such as CritiCall, IPMA, and state licensure testing.

The successful candidate will serve as the agency’s primary liaison between internal and external customers related to public education and outreach activities. This includes building exceptional relationships with schools, community organizations, police and fire agencies and emergency management professionals to ensure consistent and coordinated 9-1-1 messaging through district specific and region-wide awareness campaigns. The successful candidate must be skilled at designing, reviewing and packaging effective messages for target audiences. Familiarity with social media marketing strategies is helpful, but not required.

The selected candidate will have excellent customer service orientation; an individual who strives to exceed customer expectations. The ability to work in a fast-paced environment with strong attention to detail is essential. This position functions in a small-team environment to provide a spirit of service and meaningful contributions to the accomplishment of Denco’s mission. Candidates must be highly adaptable and effectively manage multiple priorities. The coordinator must project a professional image of the organization and respond effectively, courteously and respectfully to the District’s constituents. The coordinator will determine evaluation methods to track effectiveness of programs and activities; prepare periodic statistical and status reports and data summaries. Excellent organizational, communication (verbal and written) and presentation skills are expected. 

Candidates should possess a minimum of three (3) years of professional experience in public safety communications, education or comparable related fields. Candidate must have the ability to contribute to the planning of public education, training, and other outreach activities to include social media, publications and educational material. Certification as an Emergency Number Professional (ENP) through the National Emergency Number Association is required within one year of eligibility.

Candidate must be willing to routinely work outside of normal business hours during the week and on weekends. Candidate must submit to a pre-employment criminal background investigation and drug test. Compensation based on qualifications and experience. Denco offers an excellent benefits package. Interested candidates should submit their resume and a cover letter indicating compensation requirements to:

Human Resources
Denco Area 9-1-1 District
1075 Princeton Street
Lewisville, TX  75067

Or via email to employment@denco.org 

The Denco Area 9‑1‑1 District is an Equal Opportunity Employer.