Jobs at Denco


9-1-1 Operations Specialist – EMD Coordination

The Denco Area 9-1-1 District located in Lewisville, Texas is soliciting resumes from self-motivated, professional individuals to perform day-to-day customer service functions in the position of 9-1-1 Operations Specialist with an emphasis on coordinating support of the district’s emergency medical dispatch program. 

The 9-1-1 Operations Specialist-EMD works with partner agencies to implement and manage a robust quality assurance/improvement program. The 9-1-1 Operations Specialist-EMD will meet regularly with partner agency quality assurance representatives to review policies, procedures and QA results. The 9-1-1 Operations Specialist-EMD will collect and analyze monthly quality assurance reports from partner agencies and identify trends that suggest a need for additional training. The incumbent will personally review EMD calls from select agencies for compliance, applying established quality assurance standards. 

The selected individual will work independently and in a team environment to provide exceptional customer service and further Denco’s value proposition supporting citizens across the district and serving eleven public safety answering points. Denco is seeking an individual to promote its mission, values, programs, and achievements to the public, partner agencies and other employees. Only individuals who can thrive in a culture that fosters high standards of ethics and commitment to public service should apply. 

A minimum of two years’ experience in public safety communications is required. Certification through Priority Dispatch as an Emergency Medical Dispatcher and ED-Q preferred. Candidate must be willing to work outside of normal business hours, as necessary. The candidate must submit to a pre-employment criminal background investigation and drug test. Salary is negotiable based on qualification and experience. Interested candidates should submit their resume and a cover letter indicating salary requirements to: 

Carla Flowers
Director of Administration
Denco Area 9-1-1 District
PO Box 293058
Lewisville, TX 75029-3058
Or via email to employment@denco.org 

The Denco Area 9-1-1 District is an Equal Opportunity Employer.