Annex Facility: Construction of the hardened tornado shelter began in June 2017 and will be operational by the end of FY2018. This facility will dramatically increase operational continuity for 9-1-1 operations.

CALEA Accreditation: After achieving accreditation in 2016 as the first and only independent training academy with a 9-1-1 focus, Denco successfully passed its first Annual Compliance Service Review for ongoing adherence to CALEA standards and best practices.

Expanded Support Hours: Technical support staff hours of operation were extended from 6:00 a.m. to 9:00 p.m. on weekdays, allowing for dispatch centers to have more immediate access support personnel outside of Denco’s regular business hours.

Cybersecurity: Staying vigilant against ever-evolving cyber threats, expanded network monitoring services were employed to provide real-time alerting to Denco staff. This includes:

  • Engaged the Multi-State Information Sharing & Analysis Center for focused cyber threat prevention, protection, response, and recovery services.
  • Contracted with the Center for Internet Security to perform a comprehensive security assessment that was used to address identified gaps.

Call Routing Enhancements: A comprehensive analysis of wireless call routing was completed for several jurisdictions that resulted in more accurate initial call delivery. The same analysis is currently underway for every jurisdiction within the district.


Training Program Expansion: 2017 marked the fourth consecutive year that Training Program contact hours exceed the previous years. With more than 14,500 hours of training delivered, the program continues to meet growing demands for public safety training in the region.

9-1-1 Center Growth: Three communication centers required additional call-taking positions in 2017. The cities of The Colony, Highland Village, and Roanoke expanded call-taking and dispatching capacity to meet the growing call volume in their respective jurisdictions.

Public Safety Resource Center: Following the devastation caused by Hurricane Harvey, Denco acted as a local collection point for three public safety resource centers activated in the impacted areas along the coast. Denco staff and several 9-1-1 communication centers in the district helped to stock the resource centers for their fellow public safety professionals impacted by the storm.

Expanded Public Relations: In addition to participation in regional education campaigns, Denco expanded efforts in its jurisdiction through mass-media outlets, movie theaters and mall kiosks. Additionally, Denco increased its presence at the North Texas Fair & Rodeo, area high school football games, and expanded its outreach to the deaf and hard of hearing community.

Learn more about the core services Denco provides.