Pre-employment Testing


Take the first step to a career in 9-1-1
Denco 9-1-1 provides a valuable service to both job seekers and participating public safety agencies by offering pre-employment evaluation tools. All public safety agencies in the district have access to the test results, which may be used as a screening tool for applicants based on the individual agency’s parameters. Pre-employment testing includes:

Schedule Your Test

The pre-employment emergency communications center exam is conducted on Thursdays at 2 p.m. and Saturdays at 9 a.m. To reserve your spot, please send an email containing your name, phone number, and preferred test date to exam@denco.org, or call 972-221-0911. You must have received a confirmation number in advance to take the exam.

Basic Skills Examination

Denco administers the IPMA-HR exam for emergency communications centers to potential candidates for telecommunicator. The exam is based on nationwide job analyses that identified an emergency communications center employee’s critical knowledge, skills, abilities, and personal characteristics. Please note that it is up to each agency whether candidates are required to take the exam as part of their employee selection process, or whether this is a voluntary step to demonstrate levels of critical knowledge, skills, abilities, and personal characteristics, or simply not participate.

Select Advantage®

Public safety agencies in the district are also provided no-cost access to the Select Advantage psychological profile assessment testing. Select Advantage testing is based on the work behaviors deemed most crucial to a communication center’s success.

CritiCall

Public safety answering points in the Denco Area 9-1-1 District have access to the CritiCall software program, a nationally accepted applicant screening examination for basic call-taking and dispatching skills required for telecommunicators. CritiCall provides multiple modules to test the skills of applicants. These modules are preselected by the agency responsible for the testing. Each agency can select as many modules as it deems appropriate for pre-employment testing.